We are looking for a Front Office Manager for the Juliana Hotel in Brussels. As Front Office Manager you will oversee all Front Office operations (Reception, Night, Concierge, Valets) and ensure a smooth operation. You will be part of the leadership team of the hotel and due to the boutique nature of the hotel a hands-on approach will be regularly required. Duties and responsibilities include: •Manage and oversee the day to day operation of the Front Office as required and ensuring the highest levels of customer service are consistently being delivered to our guests. •Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude. •Managing the front office team members to ensure all company procedures and standards are being adhered to. •Ensure Front Office team members have current knowledge of hotel products, services and policies. Train the team continuously on policies and procedures and developed the team members where necessary. •Plan and prepare employee rotas and monitor staffing levels to meet business demands. •Understand the department's operations and the impact on the overall financial goals and objectives to achieve or exceed budgeted goals. •Develop policies & procedures where needed. Meal Cheques, Uniform (Uniform Pressing included)

Experience in a 5 star environment is desidered. Hands-on teamplayer who is able to adapt to different and changing circumstances Working knowledge of PMS systems. English & French required, all other languages are a plus. Langues requises: Français et Anglais. Allemand et Néerlandais sont un plus

Juliana Hotel Brussels is situated on one of the most iconic neo-classical squares in Brussels, discreetly nestled in the heart of the city. It is, after Paris and Cannes, the third hotel of the private family group, Juliana Hotels. Each hotel has its own story. Each room is unique and memorable for its cutting-edge design, colours, dim lights, artworks, comfort of the exceptional mattresses and duvets, refined linen, delicate mosaics of bathrooms, Molton Brown soaps, large screen, digital communication SuitePad, and view of the heritage-listed square or the interior vegetable garden of the Juliana Hotel Brussels: everything is so tempting and good to look at.