Are you a hands-on leader with a passion for operational excellence, a sharp commercial mindset and the drive to elevate guest experiences to new heights? Zoku provides a base for travelers who want to live in a city for between a few days and a few months. We’re a new type of hotel, offering a relaxed place to stay, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people. TELL ME MORE As our Operations Manager (for the reception, the bar and the restaurant), you'll lead the charge in ensuring Zoku runs like a well-oiled machine. With a strong focus on creating unforgettable guest experiences and nurturing team engagement, you’ll oversee operations with a hands-on approach that ensures results. You’ll be the driving force behind Zoku’s unique value proposition, optimizing lean processes and coaching the local team to achieve excellence. Leading by example, you’ll inspire consistency, professionalism, and enthusiasm at every turn. WHAT WILL YOU DO? No two days look the same as a Operations Manager … but here’s a glimpse of what you can expect: Developing your team: With a keen interest in training and talent development, you will ensure that rigorous know-how is maintained at the various sales outlets. You will be responsible for implementing and monitoring processes with the 9 sidekicks (multi-skilled employees) and 4 duties (multi-skilled managers). Create exceptional guest experiences: Roll up your sleeves and work alongside the team to ensure every guest leaves with a story to tell. You'll embody Zoku's values, setting the tone for our community-driven culture and inspiring others to do the same. Operational excellence: Lead, manage, and mentor your team to nurture an environment where everyone performs at their best at the bar, the restaurant or the reception. You’re not just a leader—you’re a doer, stepping in wherever needed to keep operations running smoothly. Your clear communication with all departments ensures high standards and maximum efficiency. Stay organized and on top of it all: From PMS and POS systems to supplier management and SOPs, you’ve got it covered. You keep everything running efficiently.

WE LOVE PEOPLE WHO Bring solid experience in the (inter)national hotel or short-stay sector and understand its unique challenges and opportunities. Are rigorous in training and monitoring a team to ensure constant operational excellence. Are approachable, empathetic, and a natural relationship builder who lifts the energy on the work floor. Have a hands-on approach that drives results and sets the tone for your team. Are familiar with local hotel laws and regulations and ensure compliance. Lead by example, motivating your team to deliver top-notch results in a way that energizes and inspires. Are always looking for ways to improve, optimize, and innovate, striving for nothing less than outstanding. Have a proven track record of success, bringing creative, actionable ideas to take guest satisfaction to new heights. Are a pro at multitasking, keeping a cool head while leading with a warm heart. A FEW MUST HAVES You bring at least 3 years of leadership experience in the international hotel industry, ideally as an (assistant) Operations Manager or department lead. You speak fluent French & English, other languages are a plus! You are an EU resident or have a valid French working permit. You are fully flexible, as there won't be fixed working days/hours. You’re eager to commit to a full-time role where your passion for hospitality can shine. Langue requise: Anglais.

WHAT’S IN IT FOR YOU A competitive salary between 3 200€ and 3 500€ in accordance with experience and know-how. A status of “cadre” for you to organize your days depending on the activity and the needs of your team. Cool like various discounts and friends & family rates at all . The best staff meals, enjoyed in our 8th floor Social Spaces overlooking the city. Exciting training opportunities and fun events throughout the year to celebrate achievements and milestones. A job at one of the 25 coolest hotels in the world, that feels like a second home and is . A fun, multi-national company with colleagues from across the globe to meet, learn and grow alongside. 

Zoku has invented a new category within the hotel industry with its home-office hybrid concept and award-winning Zoku Loft. Opened in 2016 by Dutch entrepreneurs Hans Meyer and Marc Jongerius, Zoku is named after the Japanese word for family, tribe or clan. Zoku facilitates international living, working and conscious traveling for the growing population of globetrotting professionals, digital nomads and remote workers. Its multipurpose business facilities make it a hospitality frontrunner in the future of work, providing hybrid work solutions for employees to reconnect while working-from-anywhere. The bold concept, which goes far beyond the standard hotel proposition of “putting heads in bed”, has won numerous awards, received rave reviews from guests and is praised for its vibrant Social Spaces, sustainability initiatives and unique community that facilitates connections between residents and locals. Zoku achieved B Corp certification in 2018, becoming one of the first hotels in the world to receive this recognition, and was voted “one of the 25 coolest hotels in the world” by Forbes. Zoku expanded to include three new locations to its portfolio of European hubs: Copenhagen, Vienna, and Paris.